{"id":1601,"date":"2025-04-30T08:05:06","date_gmt":"2025-04-30T08:05:06","guid":{"rendered":"https:\/\/luganaparcoallago.com\/welcome\/informazioni-utili\/"},"modified":"2025-06-16T14:12:53","modified_gmt":"2025-06-16T14:12:53","slug":"useful-information","status":"publish","type":"page","link":"https:\/\/luganaparcoallago.com\/en\/welcome\/useful-information\/","title":{"rendered":"Useful information"},"content":{"rendered":"<h1>Here is some useful information for your stay<br \/>at our Wine Hotel Lugana Parco al Lago.<\/h1>\n<h4>Access and cards<\/h4>\n<div>\n<ul>\n<li>Access to the hotel and the room via RFID cards (no physical keys).<\/li>\n<li>A deposit of \u20ac10 is required for each card (room and pool), which will be returned upon giving them back at the reception on departure day.<\/li>\n<\/ul>\n<\/div>\n<h4>Parking<\/h4>\n<div>\n<ul>\n<li>The underground garage is available for your vehicle. Please respect the number indicated during check-in, which is the same number as the room assigned to you. The garage is not guarded by dedicated staff but is monitored by security cameras that register every movement.<\/li>\n<li><span>At the moment, it is not possible to charge electric vehicles in the garage of our hotel. The electrical system is not certified for this type of use and, for safety reasons, charging is strictly prohibited.<\/span><br \/><span>The nearest charging station is located in the parking area of the Migross supermarket, approximately 500 meters from the hotel.<\/span><\/li>\n<\/ul>\n<\/div>\n<h4>Rooms<\/h4>\n<div>\n<ul>\n<li>Check-in: from 2:30 p.m. Room guaranteed starting from this time.<\/li>\n<li>Check-out: by 10:30 a.m.<\/li>\n<li>Wi-fi network: \u201cparcoallago\u201d, password \u201cparco2023\u201d.<\/li>\n<li>Once connected to Wi-Fi, you can connect your device to the television to enjoy your contents through the most popular streaming platforms (Netflix, Amazon Prime Video, Youtube).<\/li>\n<li>Mini-bar: please do not use the minibar for your own products or those bought brought from outside.<\/li>\n<li>The 0,375 bottle of Lugana DOC that you find upon arrival is a gift from us. It is not possible to remove the corkscrew from the room.<\/li>\n<li>Coffee, tea and infusions: coffee pods (one coffee per person per day), tea and infusions are complimentary.<\/li>\n<li>Safe: instructions are placed beside the safe; we kindly ask our Guests to empty and leave it opened upon departure.<\/li>\n<li>Access to the solarium on the top floor with sunbeds and shower.<\/li>\n<li>Courtesy kit: in addition to the courtesy kit available in the bathroom, you can request sponge slippers and a toothbrush and toothpaste kit at reception.<\/li>\n<\/ul>\n<\/div>\n<h4>Room automation<\/h4>\n<div>\n<ul>\n<li>Turning on the lights in the room and on the balcony: use the touch keypads on the sides of the bed or on the bedroom wall.<\/li>\n<li>LED intensity: change by making a light and prolonged pressure on the button of the light you want to adjust.<\/li>\n<li>Adjusting the curtains: from the keypads on the sides of the bed or bedroom wall you can electrically control the curtains.<\/li>\n<li>Heating and air conditioning: use the thermostat on the wall located beside the room door to adjust the temperature and the power of the fan.<\/li>\n<\/ul>\n<\/div>\n<h4>Internal contacts<\/h4>\n<div>\n<ul>\n<li>Calling room to room: with the telephone provided it is not possible to communicate between the rooms of the hotel. You can contact the main reception at Hotel Lugana Parco al Lago.<\/li>\n<li>Reception open 24\/7: reachable at the number 500.<\/li>\n<\/ul>\n<\/div>\n<h4>Breakfast<\/h4>\n<div>\n<ul>\n<li>Served from 7:30am to 10:00am at the La Lugana Trattoria restaurant, located in the main building of Lugana Parco al Lago.<\/li>\n<li>Please inform reception in advance of any intolerances to be reported.<\/li>\n<li>It is strictly prohibited taking away food or drinks from the buffet. The hotel management reserves the right to charge as extra any food and drinks taken away from the buffet if not consumed during breakfast.<\/li>\n<\/ul>\n<\/div>\n<h4>Swimming pool<\/h4>\n<div>\n<ul>\n<li>The swimming pool is accessible only with the RFID card received upon checking-in. The use of the pool is reserved for the resident guests of Lugana Parco al Lago and Wine Hotel.<\/li>\n<li>It is forbidden to use towels\/bed linen in the pool\/beach \u2013 special beach towels are available free of charge (1 per person every 2 days) upon request at reception.<\/li>\n<li>Prohibited: diving, inflatables mattresses (except float rings and water wings\/floaties for children).<\/li>\n<li>Sun loungers cannot be reserved or occupied by leaving your own towel there.<\/li>\n<li>Children and minors under 18 have access to the pool only under adult supervision.<\/li>\n<li>Respectful behavior is required towards the nature of our green park by the lake and also towards other guests present.<\/li>\n<li>It is absolutely forbidden to eat in the pool area and it is not possible to bring food from outside.<\/li>\n<\/ul>\n<\/div>\n<h4>Trattoria La Lugana<\/h4>\n<div>\n<ul>\n<li>Opening hours: lunch 12:00pm \u2013 2:15pm; dinner 7:00pm \u2013 10:00pm. For further information about the opening\/closing days and times, ask the staff at reception.<\/li>\n<li>10% discount on the \u00e0 la carte menu reserved for our hotel resident Guests (drinks not included).<\/li>\n<li>Appropriate clothing required (no swimsuits, tank tops, shorts).<\/li>\n<li>updated \u00e0 la carte menu available in the QR-Code in the room on the table, to be scanned with your device. The restaurant has a menu with traditional Italian dishes. Vegetarian options available, vegan on request.<\/li>\n<li>The restaurant is located in front of the Wine Hotel, directly by the lake.<\/li>\n<\/ul>\n<\/div>\n<h4>La Fenice: bistrot, pastry shop, caf\u00e9, ice-cream shop<\/h4>\n<div>\n<ul>\n<li>Opening hours from 7:30am to 10:00pm.<\/li>\n<li>Appropriate clothing required (swimsuits, tank tops, shorts are prohibited).<\/li>\n<li>\u00c0 la carte menu available in the QR-Code on the table in the room, to be scanned with the phone. Vegetarian and vegan options available.<\/li>\n<li>The restaurant is located in front of the Wine Hotel, next to the church, directly by the lake.<\/li>\n<\/ul>\n<\/div>\n<h4>Experiences in the area (for further information: <a href=\"mailto:mariachiara@cadeifrati.it\">mariachiara@cadeifrati.it<\/a>)<\/h4>\n<div>\n<ul>\n<li><span>Wine Experience (in a group or private): visit to the C\u00e0 dei Frati winery (1km away) with a sommelier, tasting of 3 wines (including Lugana DOC) with a savory artisanal aperitif from our La Fenice pastry shop combined with a lunch or dinner in our restaurant La Lugana Trattoria with the traditional Amarone menu. <\/span><\/li>\n<li><span>Special events: throughout the year we organize special events that combine a visit to C\u00e0 dei Frati winery and tasting with special gourmet dinners and menus. Discover the next dates here: <a href=\"https:\/\/caffetteriapasticcerialafenice-onlineshop.it\/collections\/experience\" target=\"_blank\" rel=\"noopener\">https:\/\/caffetteriapasticcerialafenice-onlineshop.it\/collections\/experience<\/a>. <\/span><\/li>\n<li><span>Exclusive experience on the pier: for a special occasion you can organize a personalized experience with a private visit to the winery followed by a wine tasting on the pier at sunset, accompanied by \u201ccicchetti\u201d from our chefs; in addition: dinner on the lake, bouquet of flowers, live music (sax, harp, violin), selections of artisanal sweets, sparkling wine with strawberries and much more. <\/span><\/li>\n<li><span>Yoga lessons: certified and graduated teacher available for yoga sessions (also private, in English) in our park by the lake or in the vineyard at C\u00e0 dei Frati.<\/span><\/li>\n<\/ul>\n<\/div>\n<div>\n<p style=\"text-align: center;\"><strong>For any questions, do not hesitate to contact us. <\/strong><br \/><strong>We wish you a pleasant stay!<\/strong><br \/><a href=\"mailto:info@luganaparcoallago.com\"><strong>info@luganaparcoallago.com <\/strong><\/a><br \/><strong>Tel. +39 030-919003<\/strong><\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Here is some useful information for your stay<br \\\/>at our Wine Hotel Lugana Parco al Lago.\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h2\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Access and cards\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Access to the hotel and the room via RFID cards (no physical keys).<\\\/li>\\n\n\n<li>A deposit of \\u20ac10 is required for each card (room and pool), which will be returned upon giving them back at the reception on departure day.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Parking\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>The underground garage is available for your vehicle. Please respect the number indicated during check-in, which is the same number as the room assigned to you. The garage is not guarded by dedicated staff but is monitored by security cameras that register every movement.<\\\/li>\\n\n\n<li><span>At the moment, it is not possible to charge electric vehicles in the garage of our hotel. The electrical system is not certified for this type of use and, for safety reasons, charging is strictly prohibited.<\\\/span><br \\\/><span>The nearest charging station is located in the parking area of the Migross supermarket, approximately 500 meters from the hotel.<\\\/span><\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Rooms\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Check-in: from 2:30 p.m. Room guaranteed starting from this time.<\\\/li>\\n\n\n<li>Check-out: by 10:30 a.m.<\\\/li>\\n\n\n<li>Wi-fi network: \\u201cparcoallago\\u201d, password \\u201cparco2023\\u201d.<\\\/li>\\n\n\n<li>Once connected to Wi-Fi, you can connect your device to the television to enjoy your contents through the most popular streaming platforms (Netflix, Amazon Prime Video, Youtube).<\\\/li>\\n\n\n<li>Mini-bar: please do not use the minibar for your own products or those bought brought from outside.<\\\/li>\\n\n\n<li>The 0,375 bottle of Lugana DOC that you find upon arrival is a gift from us. It is not possible to remove the corkscrew from the room.<\\\/li>\\n\n\n<li>Coffee, tea and infusions: coffee pods (one coffee per person per day), tea and infusions are complimentary.<\\\/li>\\n\n\n<li>Safe: instructions are placed beside the safe; we kindly ask our Guests to empty and leave it opened upon departure.<\\\/li>\\n\n\n<li>Access to the solarium on the top floor with sunbeds and shower.<\\\/li>\\n\n\n<li>Courtesy kit: in addition to the courtesy kit available in the bathroom, you can request sponge slippers and a toothbrush and toothpaste kit at reception.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Room automation\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Turning on the lights in the room and on the balcony: use the touch keypads on the sides of the bed or on the bedroom wall.<\\\/li>\\n\n\n<li>LED intensity: change by making a light and prolonged pressure on the button of the light you want to adjust.<\\\/li>\\n\n\n<li>Adjusting the curtains: from the keypads on the sides of the bed or bedroom wall you can electrically control the curtains.<\\\/li>\\n\n\n<li>Heating and air conditioning: use the thermostat on the wall located beside the room door to adjust the temperature and the power of the fan.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Internal contacts\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Calling room to room: with the telephone provided it is not possible to communicate between the rooms of the hotel. You can contact the main reception at Hotel Lugana Parco al Lago.<\\\/li>\\n\n\n<li>Reception open 24\\\/7: reachable at the number 500.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Breakfast\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Served from 7:30am to 10:00am at the La Lugana Trattoria restaurant, located in the main building of Lugana Parco al Lago.<\\\/li>\\n\n\n<li>Please inform reception in advance of any intolerances to be reported.<\\\/li>\\n\n\n<li>It is strictly prohibited taking away food or drinks from the buffet. The hotel management reserves the right to charge as extra any food and drinks taken away from the buffet if not consumed during breakfast.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Swimming pool\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>The swimming pool is accessible only with the RFID card received upon checking-in. The use of the pool is reserved for the resident guests of Lugana Parco al Lago and Wine Hotel.<\\\/li>\\n\n\n<li>It is forbidden to use towels\\\/bed linen in the pool\\\/beach \\u2013 special beach towels are available free of charge (1 per person every 2 days) upon request at reception.<\\\/li>\\n\n\n<li>Prohibited: diving, inflatables mattresses (except float rings and water wings\\\/floaties for children).<\\\/li>\\n\n\n<li>Sun loungers cannot be reserved or occupied by leaving your own towel there.<\\\/li>\\n\n\n<li>Children and minors under 18 have access to the pool only under adult supervision.<\\\/li>\\n\n\n<li>Respectful behavior is required towards the nature of our green park by the lake and also towards other guests present.<\\\/li>\\n\n\n<li>It is absolutely forbidden to eat in the pool area and it is not possible to bring food from outside.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Trattoria La Lugana\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Opening hours: lunch 12:00pm \\u2013 2:15pm; dinner 7:00pm \\u2013 10:00pm. For further information about the opening\\\/closing days and times, ask the staff at reception.<\\\/li>\\n\n\n<li>10% discount on the \\u00e0 la carte menu reserved for our hotel resident Guests (drinks not included).<\\\/li>\\n\n\n<li>Appropriate clothing required (no swimsuits, tank tops, shorts).<\\\/li>\\n\n\n<li>updated \\u00e0 la carte menu available in the QR-Code in the room on the table, to be scanned with your device. The restaurant has a menu with traditional Italian dishes. Vegetarian options available, vegan on request.<\\\/li>\\n\n\n<li>The restaurant is located in front of the Wine Hotel, directly by the lake.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"La Fenice: bistrot, pastry shop, caf\\u00e9, ice-cream shop\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Opening hours from 7:30am to 10:00pm.<\\\/li>\\n\n\n<li>Appropriate clothing required (swimsuits, tank tops, shorts are prohibited).<\\\/li>\\n\n\n<li>\\u00c0 la carte menu available in the QR-Code on the table in the room, to be scanned with the phone. Vegetarian and vegan options available.<\\\/li>\\n\n\n<li>The restaurant is located in front of the Wine Hotel, next to the church, directly by the lake.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Experiences in the area (for further information: <a href=\\\"mailto:mariachiara@cadeifrati.it\\\">mariachiara@cadeifrati.it<\\\/a>)\",\"title_color\":\"secondary\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li><span>Wine Experience (in a group or private): visit to the C\\u00e0 dei Frati winery (1km away) with a sommelier, tasting of 3 wines (including Lugana DOC) with a savory artisanal aperitif from our La Fenice pastry shop combined with a lunch or dinner in our restaurant La Lugana Trattoria with the traditional Amarone menu. <\\\/span><\\\/li>\\n\n\n<li><span>Special events: throughout the year we organize special events that combine a visit to C\\u00e0 dei Frati winery and tasting with special gourmet dinners and menus. Discover the next dates here: <a href=\\\"https:\\\/\\\/caffetteriapasticcerialafenice-onlineshop.it\\\/collections\\\/experience\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">https:\\\/\\\/caffetteriapasticcerialafenice-onlineshop.it\\\/collections\\\/experience<\\\/a>. <\\\/span><\\\/li>\\n\n\n<li><span>Exclusive experience on the pier: for a special occasion you can organize a personalized experience with a private visit to the winery followed by a wine tasting on the pier at sunset, accompanied by \\u201ccicchetti\\u201d from our chefs; in addition: dinner on the lake, bouquet of flowers, live music (sax, harp, violin), selections of artisanal sweets, sparkling wine with strawberries and much more. <\\\/span><\\\/li>\\n\n\n<li><span>Yoga lessons: certified and graduated teacher available for yoga sessions (also private, in English) in our park by the lake or in the vineyard at C\\u00e0 dei Frati.<\\\/span><\\\/li>\\n<\\\/ul>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p style=\\\"text-align: center;\\\"><strong>For any questions, do not hesitate to contact us. <\\\/strong><br \\\/><strong>We wish you a pleasant stay!<\\\/strong><br \\\/><a href=\\\"mailto:info@luganaparcoallago.com\\\"><strong>info@luganaparcoallago.com <\\\/strong><\\\/a><br \\\/><strong>Tel. +39 030-919003<\\\/strong><\\\/p>\",\"margin\":\"default\"}}]}]}]}],\"version\":\"4.5.15\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is some useful information for your stayat our Wine Hotel Lugana Parco al Lago. Access and cards Access to the hotel and the room via RFID cards (no physical keys). A deposit of \u20ac10 is required for each card (room and pool), which will be returned upon giving them back at the reception on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1509,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1601","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Useful information - Lugana Parco al Lago<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luganaparcoallago.com\/welcome\/informazioni-utili\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Useful information - Lugana Parco al Lago\" \/>\n<meta property=\"og:description\" content=\"Here is some useful information for your stayat our Wine Hotel Lugana Parco al Lago. Access and cards Access to the hotel and the room via RFID cards (no physical keys). 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